:root{--ink: #101828;--muted: #475467;--soft: #667085;--line: #e4e9f1;--bg: #eef1f6;--panel: #ffffff;--accent: #2563eb;--accent-strong: #1d4ed8;--grad: linear-gradient(135deg, #2563eb, #06b6d4);--accent-soft: #e8f0fe;--green-bg: #d1fae5;--green-tx: #065f46;--amber-bg: #fef3c7;--amber-tx: #92400e;--gray-bg: #eaeef4;--gray-tx: #3f4a5c;--red: #dc2626;--note: #fef9c3;--note-line: #fde047;--note-tx: #854d0e;--navy: #0b1220;--shadow: 0 8px 30px rgba(16, 24, 40, .08)}*{box-sizing:border-box}html,body,#root{height:100%;margin:0;overflow:hidden}body{font-family:Plus Jakarta Sans,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px;font-weight:500;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}b,strong{font-weight:700}h1,h2,h3{font-weight:800;letter-spacing:-.02em}button{font-family:inherit}@keyframes msgIn{0%{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}@keyframes popIn{0%{opacity:0;transform:translate(-10px)}to{opacity:1;transform:none}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes pulseRing{0%{box-shadow:0 0 #2563eb73}70%{box-shadow:0 0 0 8px #2563eb00}to{box-shadow:0 0 #2563eb00}}@keyframes floaty{0%,to{transform:translateY(0)}50%{transform:translateY(-8px)}}@keyframes dotBounce{0%,80%,to{transform:translateY(0);opacity:.4}40%{transform:translateY(-5px);opacity:1}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation:none!important;transition:none!important}}.login-wrap{height:100%;display:flex;align-items:center;justify-content:center;background:radial-gradient(1200px 600px at 70% -10%,#dbeafe 0%,transparent 60%),radial-gradient(900px 500px at 0% 110%,#cffafe 0%,transparent 55%),var(--bg)}.login-card{width:370px;background:var(--panel);padding:34px;border-radius:18px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:11px;animation:msgIn .3s ease}.login-logo{font-weight:800;font-size:21px;letter-spacing:-.02em;background:var(--grad);-webkit-background-clip:text;background-clip:text;color:transparent}.login-card h1{font-size:16px;margin:0 0 8px;font-weight:700}.login-card input{padding:12px;border:1px solid #c6cfdd;border-radius:10px;font-size:14px;transition:border-color .15s,box-shadow .15s}.login-card input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.login-card button{padding:12px;background:var(--grad);color:#fff;border:0;border-radius:10px;font-weight:700;cursor:pointer;font-size:14px;transition:transform .12s,filter .12s}.login-card button:hover{transform:translateY(-1px);filter:brightness(1.05)}.login-err{color:var(--red);font-size:13px;min-height:18px;font-weight:600}.layout{display:grid;grid-template-columns:62px 292px 1fr 308px;height:100vh}.layout>*{min-height:0;min-width:0}.rail{background:var(--navy);display:flex;flex-direction:column;align-items:center;padding:14px 0;gap:8px}.rail-logo{width:38px;height:38px;border-radius:12px;background:var(--grad);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:17px;box-shadow:0 4px 14px #2563eb8c;margin-bottom:10px}.rail-btn{width:42px;height:42px;border-radius:12px;border:0;background:transparent;color:#94a3c0;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s,color .15s,transform .12s}.rail-btn:hover{background:#ffffff17;color:#fff;transform:translateY(-1px)}.rail-active{background:#2563eb59;color:#93c5fd}.rail-spacer{flex:1}.avatar{border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;flex-shrink:0;-webkit-user-select:none;user-select:none}.avatar-img{object-fit:cover;display:block}.avatar-edit{position:relative;border:0;background:none;padding:0;cursor:pointer;border-radius:50%}.avatar-cam{position:absolute;bottom:-3px;right:-3px;font-size:11px;background:#fff;border-radius:50%;padding:2px;line-height:1;box-shadow:0 1px 4px #10182840;opacity:0;transition:opacity .15s}.avatar-edit:hover .avatar-cam{opacity:1}.chip{display:inline-block;background:var(--accent-soft);color:var(--accent-strong);border-radius:20px;padding:3px 10px;font-size:11.5px;font-weight:700}.chip-green{background:var(--green-bg);color:var(--green-tx)}.chip-gray{background:var(--gray-bg);color:var(--gray-tx)}.sidebar{background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;overflow:hidden}.side-head{padding:16px;border-bottom:1px solid var(--line)}.side-brand{font-weight:800;font-size:16px;letter-spacing:-.02em;margin-bottom:12px;background:var(--grad);-webkit-background-clip:text;background-clip:text;color:transparent}.view-label{margin-top:4px;font-size:12.5px;font-weight:700;color:var(--muted)}.side-me{display:flex;gap:10px;align-items:center}.side-me-info{flex:1;min-width:0}.side-me-info b{display:block;font-size:13.5px;margin-bottom:4px}.status-select{width:100%;padding:6px 8px;border:1px solid #c6cfdd;border-radius:8px;font-size:12.5px;font-weight:600;background:#fbfcfe;color:var(--ink)}.side-section{display:flex;flex-direction:column;min-height:0;border-bottom:1px solid var(--line)}.side-section.grow{flex:1}.side-title{display:flex;justify-content:space-between;align-items:center;padding:11px 16px 7px;font-size:11px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}.count{font-style:normal;background:var(--accent);color:#fff;border-radius:10px;padding:1px 7px;font-size:11px;margin-left:6px;font-weight:700}.count.pulse{animation:pulseRing 1.8s infinite}.count.red{background:var(--red);color:#fff}.btn-sm{background:var(--accent);color:#fff;border:0;border-radius:8px;padding:6px 12px;font-size:12px;font-weight:700;cursor:pointer;transition:transform .12s,background .15s}.btn-sm:hover{transform:translateY(-1px);background:var(--accent-strong)}.btn-grad{background:var(--grad)}.side-list{overflow-y:auto}.side-empty{padding:6px 16px 14px;color:var(--soft);font-size:13px}.pop-in{animation:popIn .25s ease}.q-item{display:flex;align-items:center;gap:10px;padding:10px 16px;border-top:1px solid #f2f5fa;transition:background .15s}.q-item:hover{background:#f5f8fd}.q-click{display:flex;align-items:center;gap:10px;flex:1;min-width:0;cursor:pointer}.q-item .q-info{flex:1;min-width:0}.q-item b{display:block;font-size:13.5px}.q-item span{display:block;color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ret-chip{font-style:normal;background:var(--amber-bg);color:var(--amber-tx);border-radius:10px;padding:1px 7px;font-size:10px;font-weight:800;margin-left:6px;text-transform:uppercase}.c-item{display:flex;gap:10px;align-items:center;padding:10px 16px;cursor:pointer;border-top:1px solid #f2f5fa;transition:background .15s,transform .12s}.c-item:hover{background:#f5f8fd;transform:translate(2px)}.c-active{background:var(--accent-soft);border-right:3px solid var(--accent)}.c-info{flex:1;min-width:0}.c-item b{display:block;font-size:13.5px}.c-item span{display:block;color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.agents{padding-bottom:8px;max-height:170px}.a-item{display:flex;align-items:center;gap:9px;padding:6px 16px;font-size:13px;font-weight:600}.a-avatar-wrap{position:relative}.a-dot{position:absolute;bottom:-1px;right:-1px;width:9px;height:9px;border-radius:50%;border:2px solid #fff;display:block}.a-item small{margin-left:auto;color:var(--soft);font-size:11px;font-weight:600}.main{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}.tabbar{display:flex;gap:6px;padding:10px 14px 0;overflow-x:auto}.tab{display:flex;align-items:center;gap:8px;background:#dde3ee;color:var(--ink);border-radius:10px 10px 0 0;padding:9px 14px;font-size:13px;font-weight:600;cursor:pointer;white-space:nowrap;transition:background .15s;animation:fadeIn .2s ease}.tab:hover{background:#e6ebf5}.tab-active{background:var(--panel);font-weight:800;box-shadow:0 -4px 12px #1018280d}.tab-badge{font-style:normal;background:var(--red);color:#fff;border-radius:9px;font-size:10px;padding:1px 6px;font-weight:700}.tab-x{font-weight:400;color:var(--soft);cursor:pointer;padding:0 2px;transition:color .12s}.tab-x:hover{color:var(--red)}.tabbar-empty{color:var(--soft);font-size:13px;padding:9px 4px}.chat-empty{flex:1;display:flex;align-items:center;justify-content:center;text-align:center}.empty-card{animation:msgIn .35s ease}.empty-orb{width:84px;height:84px;margin:0 auto 18px;border-radius:50%;background:var(--grad);display:flex;align-items:center;justify-content:center;font-size:36px;box-shadow:0 14px 40px #2563eb59;animation:floaty 3.5s ease-in-out infinite}.empty-card h2{margin:0 0 6px;font-size:20px}.empty-card p{margin:0;font-size:13.5px;color:var(--muted);line-height:1.6}.chatview{flex:1;display:flex;flex-direction:column;background:var(--panel);min-height:0;overflow:hidden;border-radius:14px 0 0;box-shadow:var(--shadow)}.chat-head{display:flex;align-items:center;gap:12px;padding:13px 18px;border-bottom:1px solid var(--line)}.chat-head-info{flex:1;min-width:0}.chat-head-info b{display:block;font-size:15px}.chips{display:flex;gap:6px;margin-top:5px;flex-wrap:wrap}.transfer-select{border:1px solid #c6cfdd;border-radius:9px;padding:7px 9px;font-size:12.5px;font-family:inherit;font-weight:600;color:var(--muted);background:#fff;max-width:150px;cursor:pointer}.ghost-btn{background:#fff;border:1px solid #c6cfdd;color:var(--muted);border-radius:9px;padding:7px 13px;font-size:12.5px;font-weight:700;cursor:pointer;transition:border-color .15s,color .15s}.ghost-btn:hover{border-color:#fca5a5;color:var(--red)}.msgs{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:20px;display:flex;flex-direction:column;gap:10px;background:radial-gradient(700px 300px at 100% 0%,#f2f7ff 0%,transparent 60%),#f8fafd}.msg{max-width:62%;animation:msgIn .22s ease}.msg .msg-body{padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.55;white-space:pre-wrap;word-wrap:break-word}.msg-time{font-size:11px;color:var(--soft);margin-top:3px;font-weight:600}.msg.them{align-self:flex-start}.msg.them .msg-body{background:#fff;border:1px solid #dbe2ee;border-bottom-left-radius:5px;box-shadow:0 2px 8px #1018280d}.msg.mine{align-self:flex-end;text-align:right}.msg.mine .msg-body{background:var(--grad);color:#fff;border-bottom-right-radius:5px;box-shadow:0 4px 14px #2563eb4d;text-align:left}.msg.note{align-self:flex-end;text-align:right}.msg.note .msg-body{background:var(--note);border:1px solid var(--note-line);color:#422006;border-bottom-right-radius:5px;text-align:left}.note-tag{font-size:11px;color:var(--note-tx);font-weight:800}.sender-tag{font-size:11px;color:var(--accent-strong);font-weight:800;display:block}.msg.sys{align-self:center;max-width:90%}.msg.sys .msg-body{background:var(--gray-bg);color:var(--gray-tx);font-size:11.5px;font-weight:700;padding:4px 12px;border-radius:20px;text-align:center}.typing-dots{display:flex;gap:4px;align-items:center;min-width:40px}.typing-dots span{width:6px;height:6px;background:var(--soft);border-radius:50%;animation:dotBounce 1.1s infinite}.typing-dots span:nth-child(2){animation-delay:.15s}.typing-dots span:nth-child(3){animation-delay:.3s}.composer{border-top:1px solid var(--line);background:var(--panel);transition:background .2s}.composer-note{background:#fffbeb}.composer-tabs{display:flex;gap:4px;padding:9px 16px 0;align-items:center}.composer-tabs button{background:none;border:0;padding:6px 11px;font-size:13px;font-weight:700;color:var(--muted);cursor:pointer;border-bottom:2px solid transparent;transition:color .12s}.composer-tabs button.on{color:var(--accent-strong);border-bottom-color:var(--accent)}.canned-hint{margin-left:auto;font-size:11px;color:var(--soft);font-weight:600}.composer-row{display:flex;gap:10px;padding:10px 16px 15px;align-items:flex-end;position:relative}.composer-row textarea{flex:1;border:1px solid #c6cfdd;border-radius:12px;padding:11px 13px;font-family:inherit;font-size:14px;font-weight:500;resize:none;background:#fff;color:var(--ink);transition:border-color .15s,box-shadow .15s}.composer-row textarea::placeholder{color:var(--soft)}.composer-row textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.send-btn{background:var(--accent);color:#fff;border:0;border-radius:12px;padding:11px 22px;font-weight:700;cursor:pointer;font-size:13.5px;transition:transform .12s,background .15s}.send-btn:hover:not(:disabled){transform:translateY(-1px);background:var(--accent-strong)}.send-btn:disabled{background:#c6cfdd;cursor:default}.attach-btn{background:#f2f5fa;border:1px solid #dbe2ee;color:var(--muted);width:42px;height:42px;border-radius:12px;cursor:pointer;flex-shrink:0;display:flex;align-items:center;justify-content:center;transition:color .15s,border-color .15s,transform .12s}.attach-btn:hover:not(:disabled){color:var(--accent);border-color:var(--accent);transform:translateY(-1px)}.attach-btn:disabled{opacity:.5;cursor:default}.msg-img{display:block;max-width:240px;max-height:240px;border-radius:12px;box-shadow:0 3px 10px #10182826;cursor:zoom-in}.msg.mine .msg-img{margin-left:auto}.file-chip{display:inline-flex;align-items:center;gap:10px;background:#fff;border:1px solid #dbe2ee;border-radius:12px;padding:10px 14px;text-decoration:none;color:var(--ink);box-shadow:0 2px 8px #1018280f;transition:border-color .15s,transform .12s}.file-chip:hover{border-color:var(--accent);transform:translateY(-1px)}.file-ico{font-size:18px}.file-meta b{display:block;font-size:13px;max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-meta small{color:var(--muted);font-size:11px;font-weight:600}.accept-bar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 18px;border-top:1px solid var(--line);background:#f5f8fd;font-size:13.5px;color:var(--muted);font-weight:700}.closed-bar{background:#f4f6fa}.canned-menu{position:absolute;bottom:calc(100% + 6px);left:14px;right:14px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 34px #1018282e;overflow:hidden;z-index:20;animation:msgIn .15s ease}.canned-menu button{display:flex;gap:10px;align-items:baseline;width:100%;text-align:left;border:0;background:#fff;padding:10px 14px;cursor:pointer;font-family:inherit}.canned-menu button.hi{background:var(--accent-soft)}.canned-menu b{color:var(--accent-strong);font-size:12.5px;flex-shrink:0}.canned-menu span{color:var(--muted);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.details{background:var(--panel);border-left:1px solid var(--line);overflow-y:auto}.d-empty{padding:40px 22px;color:var(--soft);font-size:13px;text-align:center;font-weight:600}.d-empty-orb{font-size:34px;margin-bottom:10px;animation:floaty 3.5s ease-in-out infinite}.d-hero{display:flex;flex-direction:column;align-items:center;gap:5px;padding:24px 18px 18px;border-bottom:1px solid var(--line);text-align:center;background:linear-gradient(180deg,#f5f8fd,#fff);animation:fadeIn .25s ease}.d-avatar{width:58px;height:58px;font-size:21px;margin-bottom:4px;box-shadow:0 6px 18px #10182824}.d-hero b{font-size:15px}.d-hero small{color:var(--muted);font-size:12.5px;margin-bottom:7px;font-weight:600}.d-section{padding:14px 18px;border-bottom:1px solid var(--line);animation:fadeIn .3s ease}.d-title{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin-bottom:10px}.d-row{display:flex;align-items:baseline;gap:8px;padding:5px 0;font-size:12.5px}.d-ico{flex-shrink:0}.d-label{color:var(--muted);flex-shrink:0;width:76px;font-weight:600}.d-row b{font-weight:700;word-break:break-all;margin-left:auto;text-align:right}.d-none-yet{color:var(--soft);font-size:12.5px;font-weight:600}.d-recent{display:flex;justify-content:space-between;gap:10px;padding:7px 0;font-size:12.5px;border-top:1px dashed #e9eef6;font-weight:600}.d-recent:first-of-type{border-top:0}.d-recent-subject{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.d-recent small{color:var(--soft);flex-shrink:0;font-weight:600}.d-recent-click{cursor:pointer;border-radius:8px}.d-recent-click:hover{background:var(--accent-soft);padding-left:6px;padding-right:6px}.close-btn{width:100%;background:#fff;color:var(--red);border:1.5px solid #fca5a5;padding:10px;border-radius:10px;font-weight:700;cursor:pointer;font-size:13px;transition:background .15s,transform .12s}.close-btn:hover{background:#fef2f2;transform:translateY(-1px)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#10182880;z-index:100;display:flex;align-items:center;justify-content:center;padding:20px;animation:fadeIn .15s ease}.modal{background:#fff;border-radius:18px;width:560px;max-width:100%;max-height:86vh;display:flex;flex-direction:column;box-shadow:0 24px 70px #10182859;animation:msgIn .2s ease}.modal-head{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--line)}.modal-head b{font-size:15px}.modal-x{border:0;background:#f2f5fa;width:32px;height:32px;border-radius:9px;font-size:17px;cursor:pointer;color:var(--muted)}.modal-body{padding:18px 20px 22px;overflow-y:auto}.team-row{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid #f2f5fa}.team-info{flex:1;min-width:0}.team-info b{display:block;font-size:13.5px}.team-info b small{color:var(--muted);font-weight:600}.team-info span{color:var(--muted);font-size:12px;font-weight:600}.team-status{font-size:11.5px;color:var(--soft);font-weight:700}.mini-danger{border:1.5px solid #fca5a5;background:#fff;color:var(--red);border-radius:7px;padding:4px 10px;font-size:11.5px;font-weight:700;cursor:pointer}.mini-danger:hover{background:#fef2f2}.add-block{margin-top:18px;background:#f5f8fd;border:1px solid #e4e9f1;border-radius:14px;padding:14px}.add-grid{display:flex;flex-direction:column;gap:8px}.add-grid input,.add-grid select,.add-grid textarea,.link-row input{border:1px solid #c6cfdd;border-radius:9px;padding:10px 12px;font-size:13.5px;font-family:inherit;font-weight:500;background:#fff;color:var(--ink)}.add-grid input:focus,.add-grid textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.form-err{color:var(--red);font-size:12.5px;font-weight:700;margin-top:8px}.hint{color:var(--muted);font-size:12.5px;line-height:1.55}.link-row{display:flex;gap:8px}.link-row input{flex:1;font-family:Menlo,Consolas,monospace;font-size:12px}.canned-list{display:flex;flex-direction:column}.canned-row{display:flex;gap:10px;align-items:baseline;padding:9px 0;border-bottom:1px solid #f2f5fa}.canned-row b{color:var(--accent-strong);font-size:13px;flex-shrink:0}.canned-row span{flex:1;color:var(--muted);font-size:12.5px}.msgs::-webkit-scrollbar,.side-list::-webkit-scrollbar,.details::-webkit-scrollbar,.modal-body::-webkit-scrollbar{width:9px}.msgs::-webkit-scrollbar-thumb,.side-list::-webkit-scrollbar-thumb,.details::-webkit-scrollbar-thumb,.modal-body::-webkit-scrollbar-thumb{background:#c2cbdd;border-radius:8px;border:2px solid transparent;background-clip:content-box}.msgs::-webkit-scrollbar-thumb:hover{background:#a7b3cc;background-clip:content-box}.msgs,.side-list,.details,.modal-body{scrollbar-width:thin;scrollbar-color:#c2cbdd transparent}@media (max-width: 1200px){.layout{grid-template-columns:62px 260px 1fr}.details{display:none}}.history-btn{width:100%;margin-bottom:10px;background:var(--accent-soft);color:var(--accent-strong);border:0;border-radius:9px;padding:9px;font-weight:700;font-size:12.5px;cursor:pointer;font-family:inherit;transition:filter .15s,transform .12s}.history-btn:hover{filter:brightness(.96);transform:translateY(-1px)}.history-thread{display:flex;flex-direction:column;gap:8px}.h-sep{text-align:center;color:var(--soft);font-size:11px;font-weight:800;letter-spacing:.04em;padding:10px 0 4px;text-transform:uppercase}.h-msg{max-width:78%;padding:8px 12px;border-radius:12px;font-size:13px;line-height:1.5}.h-them{align-self:flex-start;background:#fff;border:1px solid #dbe2ee}.h-mine{align-self:flex-end;background:var(--accent-soft);color:var(--ink)}.h-note{align-self:flex-end;background:var(--note);border:1px solid var(--note-line);color:#422006}.h-sys{align-self:center;background:var(--gray-bg);color:var(--gray-tx);font-size:11px;font-weight:700;padding:3px 11px;border-radius:18px}.h-who{display:block;font-size:10.5px;font-weight:800;color:var(--accent-strong)}.h-body{white-space:pre-wrap;word-wrap:break-word}.h-time{display:block;font-size:10px;color:var(--soft);margin-top:2px;font-weight:600}.h-img{max-width:180px;border-radius:10px;display:block}.h-file{color:var(--accent-strong);font-weight:700;text-decoration:none;font-size:12.5px}.arch-row .arch-del{border:0;background:transparent;color:var(--soft);width:30px;height:30px;border-radius:8px;cursor:pointer;display:flex;align-items:center;justify-content:center;opacity:0;transition:opacity .15s,background .15s,color .15s;flex-shrink:0}.arch-row:hover .arch-del{opacity:1}.arch-del:hover{background:#fee2e2;color:var(--red)}