:root{--ink: #0f172a;--muted: #64748b;--line: #e7eaf3;--bg: #f4f6fb;--panel: #ffffff;--accent: #4f46e5;--accent2: #8b5cf6;--accent-soft: #eef2ff;--grad: linear-gradient(135deg, #4f46e5, #8b5cf6);--green: #22c55e;--red: #ef4444;--note: #fef9c3;--note-line: #fde047;--navy: #10132b;--shadow: 0 8px 30px rgba(15, 23, 42, .07)}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,sans-serif;font-size:14px;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}button{font-family:inherit}@keyframes msgIn{0%{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}@keyframes popIn{0%{opacity:0;transform:translate(-10px)}to{opacity:1;transform:none}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes pulseRing{0%{box-shadow:0 0 #4f46e573}70%{box-shadow:0 0 0 8px #4f46e500}to{box-shadow:0 0 #4f46e500}}@keyframes floaty{0%,to{transform:translateY(0)}50%{transform:translateY(-8px)}}@keyframes dotBounce{0%,80%,to{transform:translateY(0);opacity:.4}40%{transform:translateY(-5px);opacity:1}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation:none!important;transition:none!important}}.login-wrap{height:100%;display:flex;align-items:center;justify-content:center;background:radial-gradient(1200px 600px at 70% -10%,#e0e7ff 0%,transparent 60%),radial-gradient(900px 500px at 0% 110%,#ede9fe 0%,transparent 55%),var(--bg)}.login-card{width:370px;background:var(--panel);padding:34px;border-radius:18px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:11px;animation:msgIn .3s ease}.login-logo{font-weight:800;font-size:21px;letter-spacing:-.02em;background:var(--grad);-webkit-background-clip:text;background-clip:text;color:transparent}.login-card h1{font-size:16px;margin:0 0 8px;font-weight:600}.login-card input{padding:12px;border:1px solid #cbd5e1;border-radius:10px;font-size:14px;transition:border-color .15s,box-shadow .15s}.login-card input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.login-card button{padding:12px;background:var(--grad);color:#fff;border:0;border-radius:10px;font-weight:600;cursor:pointer;font-size:14px;transition:transform .12s,filter .12s}.login-card button:hover{transform:translateY(-1px);filter:brightness(1.05)}.login-err{color:var(--red);font-size:13px;min-height:18px}.layout{display:grid;grid-template-columns:62px 292px 1fr 308px;height:100vh}.rail{background:var(--navy);display:flex;flex-direction:column;align-items:center;padding:14px 0;gap:10px}.rail-logo{width:38px;height:38px;border-radius:12px;background:var(--grad);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:17px;box-shadow:0 4px 14px #6366f180;margin-bottom:8px}.rail-btn{width:40px;height:40px;border-radius:12px;border:0;background:transparent;color:#8b93b8;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s,color .15s,transform .12s}.rail-btn:hover{background:#ffffff14;color:#fff;transform:translateY(-1px)}.rail-active{background:#6366f140;color:#c7d2fe}.rail-spacer{flex:1}.avatar{border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0;-webkit-user-select:none;user-select:none}.chip{display:inline-block;background:var(--accent-soft);color:var(--accent);border-radius:20px;padding:2px 9px;font-size:11px;font-weight:600}.chip-green{background:#dcfce7;color:#15803d}.chip-gray{background:#f1f5f9;color:var(--muted)}.sidebar{background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;overflow:hidden}.side-head{padding:16px;border-bottom:1px solid var(--line)}.side-brand{font-weight:800;font-size:16px;letter-spacing:-.02em;margin-bottom:12px;background:var(--grad);-webkit-background-clip:text;background-clip:text;color:transparent}.side-me{display:flex;gap:10px;align-items:center}.side-me-info{flex:1;min-width:0}.side-me-info b{display:block;font-size:13.5px;margin-bottom:3px}.status-select{width:100%;padding:5px 7px;border:1px solid #d7dcea;border-radius:8px;font-size:12.5px;background:#fbfcff;color:var(--ink)}.side-section{display:flex;flex-direction:column;min-height:0;border-bottom:1px solid var(--line)}.side-section.grow{flex:1}.side-title{display:flex;justify-content:space-between;align-items:center;padding:11px 16px 7px;font-size:11px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--muted)}.count{font-style:normal;background:var(--accent-soft);color:var(--accent);border-radius:10px;padding:1px 7px;font-size:11px;margin-left:6px}.count.pulse{animation:pulseRing 1.8s infinite}.count.red{background:#fee2e2;color:var(--red)}.btn-sm{background:var(--accent);color:#fff;border:0;border-radius:7px;padding:5px 11px;font-size:12px;font-weight:600;cursor:pointer;transition:transform .12s,filter .12s}.btn-sm:hover{transform:translateY(-1px);filter:brightness(1.08)}.btn-grad{background:var(--grad)}.side-list{overflow-y:auto}.side-empty{padding:6px 16px 14px;color:#9aa4bc;font-size:13px}.pop-in{animation:popIn .25s ease}.q-item{display:flex;align-items:center;gap:10px;padding:9px 16px;border-top:1px solid #f6f8fc;transition:background .15s}.q-item:hover{background:#f8faff}.q-item .q-info{flex:1;min-width:0}.q-item b{display:block;font-size:13px}.q-item span{display:block;color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.c-item{display:flex;gap:10px;align-items:center;padding:9px 16px;cursor:pointer;border-top:1px solid #f6f8fc;transition:background .15s,transform .12s}.c-item:hover{background:#f8faff;transform:translate(2px)}.c-active{background:var(--accent-soft);border-right:3px solid var(--accent)}.c-info{flex:1;min-width:0}.c-item b{display:block;font-size:13px}.c-item span{display:block;color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.agents{padding-bottom:8px;max-height:170px}.a-item{display:flex;align-items:center;gap:9px;padding:5px 16px;font-size:13px}.a-avatar-wrap{position:relative}.a-dot{position:absolute;bottom:-1px;right:-1px;width:9px;height:9px;border-radius:50%;border:2px solid #fff;display:block}.a-item small{margin-left:auto;color:#9aa4bc;font-size:11px}.main{display:flex;flex-direction:column;min-width:0}.tabbar{display:flex;gap:6px;padding:10px 14px 0;overflow-x:auto}.tab{display:flex;align-items:center;gap:8px;background:#e6e9f4;color:var(--ink);border-radius:10px 10px 0 0;padding:9px 14px;font-size:13px;cursor:pointer;white-space:nowrap;transition:background .15s;animation:fadeIn .2s ease}.tab:hover{background:#edf0fa}.tab-active{background:var(--panel);font-weight:600;box-shadow:0 -4px 12px #0f172a0a}.tab-badge{font-style:normal;background:var(--red);color:#fff;border-radius:9px;font-size:10px;padding:1px 6px}.tab-x{font-weight:400;color:var(--muted);cursor:pointer;padding:0 2px;transition:color .12s}.tab-x:hover{color:var(--red)}.tabbar-empty{color:#9aa4bc;font-size:13px;padding:9px 4px}.chat-empty{flex:1;display:flex;align-items:center;justify-content:center;text-align:center}.empty-card{animation:msgIn .35s ease}.empty-orb{width:84px;height:84px;margin:0 auto 18px;border-radius:50%;background:var(--grad);display:flex;align-items:center;justify-content:center;font-size:36px;box-shadow:0 14px 40px #6366f159;animation:floaty 3.5s ease-in-out infinite}.empty-card h2{margin:0 0 6px;font-size:20px;letter-spacing:-.01em}.empty-card p{margin:0;font-size:13.5px;color:var(--muted);line-height:1.6}.chatview{flex:1;display:flex;flex-direction:column;background:var(--panel);min-height:0;border-radius:14px 0 0;box-shadow:var(--shadow)}.chat-head{display:flex;align-items:center;gap:12px;padding:13px 18px;border-bottom:1px solid var(--line)}.chat-head-info{flex:1;min-width:0}.chat-head-info b{display:block;font-size:14.5px}.chips{display:flex;gap:6px;margin-top:4px;flex-wrap:wrap}.ghost-btn{background:#fff;border:1px solid #dbe0ee;color:var(--muted);border-radius:9px;padding:7px 13px;font-size:12.5px;font-weight:600;cursor:pointer;transition:border-color .15s,color .15s}.ghost-btn:hover{border-color:#fca5a5;color:var(--red)}.msgs{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:10px;background:radial-gradient(700px 300px at 100% 0%,#f6f7ff 0%,transparent 60%),#fbfcff}.msg{max-width:62%;animation:msgIn .22s ease}.msg .msg-body{padding:10px 14px;border-radius:14px;font-size:13.5px;line-height:1.55;white-space:pre-wrap;word-wrap:break-word}.msg-time{font-size:10.5px;color:#9aa4bc;margin-top:3px}.msg.them{align-self:flex-start}.msg.them .msg-body{background:#fff;border:1px solid var(--line);border-bottom-left-radius:5px;box-shadow:0 2px 8px #0f172a08}.msg.mine{align-self:flex-end;text-align:right}.msg.mine .msg-body{background:var(--grad);color:#fff;border-bottom-right-radius:5px;box-shadow:0 4px 14px #6366f147;text-align:left}.msg.note{align-self:flex-end;text-align:right}.msg.note .msg-body{background:var(--note);border:1px solid var(--note-line);border-bottom-right-radius:5px;text-align:left}.note-tag{font-size:10.5px;color:#a16207;font-weight:700}.msg.sys{align-self:center;max-width:90%}.msg.sys .msg-body{background:none;color:#9aa4bc;font-size:11.5px;padding:0;text-align:center}.typing-dots{display:flex;gap:4px;align-items:center;min-width:40px}.typing-dots span{width:6px;height:6px;background:#94a3b8;border-radius:50%;animation:dotBounce 1.1s infinite}.typing-dots span:nth-child(2){animation-delay:.15s}.typing-dots span:nth-child(3){animation-delay:.3s}.composer{border-top:1px solid var(--line);background:var(--panel);transition:background .2s}.composer-note{background:#fffbeb}.composer-tabs{display:flex;gap:4px;padding:9px 16px 0}.composer-tabs button{background:none;border:0;padding:6px 11px;font-size:13px;color:var(--muted);cursor:pointer;border-bottom:2px solid transparent;transition:color .12s}.composer-tabs button.on{color:var(--accent);border-bottom-color:var(--accent);font-weight:600}.composer-row{display:flex;gap:10px;padding:10px 16px 15px;align-items:flex-end}.composer-row textarea{flex:1;border:1px solid #d7dcea;border-radius:12px;padding:11px 13px;font-family:inherit;font-size:13.5px;resize:none;background:#fff;transition:border-color .15s,box-shadow .15s}.composer-row textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.send-btn{background:var(--accent);color:#fff;border:0;border-radius:12px;padding:11px 22px;font-weight:600;cursor:pointer;font-size:13.5px;transition:transform .12s,filter .12s,background .15s}.send-btn:hover:not(:disabled){transform:translateY(-1px);filter:brightness(1.06)}.send-btn:disabled{background:#cbd5e1;cursor:default}.details{background:var(--panel);border-left:1px solid var(--line);overflow-y:auto}.d-empty{padding:40px 22px;color:#9aa4bc;font-size:13px;text-align:center}.d-empty-orb{font-size:34px;margin-bottom:10px;animation:floaty 3.5s ease-in-out infinite}.d-hero{display:flex;flex-direction:column;align-items:center;gap:5px;padding:24px 18px 18px;border-bottom:1px solid var(--line);text-align:center;animation:fadeIn .25s ease}.d-avatar{width:58px;height:58px;font-size:21px;margin-bottom:4px;box-shadow:0 6px 18px #0f172a1a}.d-hero b{font-size:15px}.d-hero small{color:var(--muted);font-size:12px;margin-bottom:6px}.d-section{padding:14px 18px;border-bottom:1px solid var(--line);animation:fadeIn .3s ease}.d-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);margin-bottom:10px}.d-row{display:flex;align-items:baseline;gap:8px;padding:4.5px 0;font-size:12.5px}.d-ico{flex-shrink:0}.d-label{color:var(--muted);flex-shrink:0;width:76px}.d-row b{font-weight:500;word-break:break-all;margin-left:auto;text-align:right}.d-none-yet{color:#9aa4bc;font-size:12.5px}.d-recent{display:flex;justify-content:space-between;gap:10px;padding:6px 0;font-size:12.5px;border-top:1px dashed #eef1f8}.d-recent:first-of-type{border-top:0}.d-recent-subject{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.d-recent small{color:#9aa4bc;flex-shrink:0}.close-btn{width:100%;background:#fff;color:var(--red);border:1px solid #fecaca;padding:10px;border-radius:10px;font-weight:600;cursor:pointer;font-size:13px;transition:background .15s,transform .12s}.close-btn:hover{background:#fef2f2;transform:translateY(-1px)}@media (max-width: 1200px){.layout{grid-template-columns:62px 260px 1fr}.details{display:none}}